Before Christmas I half wanted to escalate a complaint to ATOS (about travel arrangements).
I was ill, and my heart wasn't really in it, so I was easily dissuaded when ATOS faffed about the procedure. It's a good thing I was dissuaded, because I wouldn't have coped too well with what follows.
A citizen wanted to escalate a complaint and asked ATOS what to next. They said (s)he'd already exhausted the process (almost certainly incorrectly - there is an independent tier, it seems).
Citizen asks for copy of procedure.
Response? That'll require a Freedom of Information request...
To which was added, after more correspondence: ...from DWP, since DWP are ATOS' Data Protection Officers.
Citizen's dry comment: "Anyone would think they were trying to put people off complaining."
(See next my next post).